The Offbeat Sock Company® are unable to provide a refund for any change of my mind orders or orders made incorrectly.
Returns or exchanges on face masks will not be accepted due to safety and hygiene reasons.
As per the Australian Consumer Laws, refunds aren’t an automatic right, and it is not an entitlement of the customer on the following basis;
- the store identified faults before the customer bought the item
- the customer inspected the item before buying and didn't find faults they should have seen
- the item was used incorrectly
- the customer damaged the goods after they bought them
- the customer changed their mind - some businesses will offer to refund or exchange as a sign of goodwill.
If you return or exchange any product, in line with the above, you are responsible to cover any and all shipping charges.
As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
Items returned from our online store cannot be returned or exchanged at a physical store.
We do not accept a return of products that are intimate or sanitary goods. Once the product has been worn or used, you will lose your rights of any refund whatsoever unless there is a clear defect in the product which can be provided with full proof.
To qualify for a partial or full refund, you must provide us with your order number as well as images pertaining to the reason for your refund. We will then review the case and let you know whether your refund has been approved or rejected.
HOLIDAY AND GIFT PERIODS:
During holiday periods, our company refers an appropriate time that we believe orders will be delivered within. There will be various locations upon landing on our website which will state your claim to receive a product within an appropriate time frame.
Understand that orders placed during a holiday period are subject to potential delays due to an uptick in traffic and must understand that our original advertised postage time frame may be extended further without need for any changes made. You will not be entitled to a refund for any late orders received during any period that may consist of a holiday or specific “gift-giving” period.
If you are expecting your order within a certain time frame, please email us at email@example.com to obtain a better idea of whether you will receive it during this time frame. However, in the chance there is a delay pertaining to your order, it is not up to the company to provide any sort of compensation to the recipient of the delayed order.
In the chance that your order contains incorrect information which is not corrected by yourself during your order from the date of order to the moment of delivery, you will be held responsible for the corrections made.
Provided that your order is sent to the incorrect address or is lost, you will be responsible for the shipping cost required for reprinting/resending your order. If it is deemed that the issue has occurred because of the company, we will uphold the extra charges required for you to receive your order.
EXCHANGES (IF APPLICABLE):
If your item has a fault and is by no fault of your own, please email us at firstname.lastname@example.org to advise us of this problem. You must provide us with an order number and images describing and displaying the fault or the issue. Once we have reviewed this and approved it, a replacement will be organised for production and delivery for you.
To return your product, you should mail your product to the following address;
C/- The Offbeat Sock Company
PO BOX 279
St Agnes SA 5097
In the chance that your item is unused, and you decide to return the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We cannot guarantee that we will receive your returned package even though it may have tracking attached.